The desk is built so you can do most of the day's work from the keyboard.
The command palette
Press Ctrl K on Windows and Linux, or Cmd K on a Mac. A small window opens with one box.
- Type the name of a command to run it, for example to go to a screen or open a setting.
- Type a name, email or word from a message to find a conversation and open it.
- Use the up and down arrows to move, Enter to run, and Esc to close.
Single-letter shortcuts
These work whenever you are not typing in a box and no pop-up is open.
| Keys | What it does | |---|---| | ? | Shows the list of shortcuts | | J / K | Next or previous conversation | | R | Reply to the open conversation | | N | Write a private note | | E | Resolve or reopen the conversation | | A | Assign it to you, or take your name off | | G then I | Go to the inbox | | G then C | Go to contacts | | G then R | Go to reports | | G then S | Go to settings | | Esc | Close a pop-up, or leave the reply box |
A fast routine
- Press J or K to reach the next waiting conversation.
- Press A to claim it.
- Press R, type your answer, and send.
- Press E to resolve it, then J for the next one.
Pair this with shared replies and macros to answer common questions in a couple of key presses.
Good to know
- Letters are ignored inside text boxes so you can type normally.
- On a phone, use the buttons in the inbox instead.
- If a shortcut does nothing, check that a pop-up is not open behind the page.
Looking for a setting? Type its name in the palette, or see the settings overview for where everything lives.