Skip to content
Skip to content
Frosvo
Features
AI assistant
Integrations
Pricing
Download
Docs
Developers
Sign in
Start free
Features
AI assistant
Integrations
Pricing
Download
Docs
Developers
Sign in
Start free
Browse the docs
All docs
Getting started
8
Overview
Install the Frosvo desktop app
Install and update the Android app
Getting started with Frosvo: your first five minutes
Move from Intercom, Zendesk, Freshdesk, Gorgias or Crisp
Find your way around Settings
Contact Frosvo support and what to include
Change the desk theme, language and time zone
Troubleshooting: fix the most common Frosvo problems
Chat widget
12
Overview
Make the chat your own
Audio and video calls with a website visitor
Show your brand and role in the chat
Co-browsing: see the visitor's page, safely
Show signed-in customers by name and email in the chat
Install the chat on your website in one line
Live visitors: see who is on your website now
Set office hours and an away message for your chat
Reply emails to visitors who left the chat
Start a chat with a visitor on your website
Online, away and left: how visitor status works
Add a Chat on WhatsApp button to your website chat
Inbox & tickets
11
Overview
Appointments: booking pages, links and calendar invites
Assign, resolve and reopen conversations
Get chat transcripts by email
The inbox: reply, assign, note and resolve conversations
Keyboard shortcuts and the command palette
Private notes and @mentions for your team
Sent, Delivered, Seen: what the ticks on a reply mean
Saved replies, shared replies and action macros
Mark spam and block a visitor in the inbox
Tickets: table view, priorities and reference numbers
Edit and unsend a reply in the inbox
AI agent
4
Overview
The AI assistant: answers, hand-over, copilot and safety
Set an AI budget and watch your usage
Run the assistant safety check on your website
Copilot and live translation for your team
Knowledge base
1
Overview
Your help centre
Automation
1
Overview
Automation: workflows, routing, triggers and response times
Contacts & campaigns
2
Overview
Contacts, segments and email campaigns
Send an email campaign to a segment or everyone who agreed
Channels
15
Overview
Channels: connect email, WhatsApp, SMS and more
Run support from your Discord server with Frosvo
Answer eBay buyer questions from the Frosvo inbox
Stop Frosvo emails landing in spam: SPF, DKIM, DMARC
Reply to Google Play reviews from the Frosvo inbox
Connect Instagram direct messages to Frosvo
Connect a LINE Official Account to Frosvo
Connect Facebook Messenger to your Frosvo inbox
Send email from your own address
Read a support mailbox in your inbox (IMAP)
Connect SMS and MMS with Twilio to Frosvo
Connect Telegram to your Frosvo inbox
Connect a Viber bot to your Frosvo inbox
Connect WhatsApp Business to your Frosvo inbox
Answer X (Twitter) direct messages from Frosvo
Engage
2
Overview
Engage: pop-ups, tours, recordings, forms and reviews
Product updates and ideas: announce changes, collect votes
Reports
1
Overview
Reports: team, assistant and ratings, with scheduled emails
Status pages
1
Overview
Status pages: components, incidents and subscribers
Team
5
Overview
Client workspaces and sandboxes for agencies
Notifications: sounds, alerts and your online status
Outsourced agents: give an agency limited access
Custom roles and permissions for your team
Your team: owners, agents, invitations and roles
Operations & alerts
2
Overview
Problems and alerts: find and fix what went wrong
Queue health: are your emails and messages going out?
Plugins & integrations
4
Overview
Frosvo plugins for WordPress, WHMCS, Joomla, Magento
Plugins and integrations: CRM, shops, phones and more
Connect Slack and your own system to Frosvo
Live chat for WHMCS: client-area chat with billing context
Developers
2
Overview
Create API keys and webhooks to connect your systems
Developers: API keys, webhooks and the account connector
Billing & account
1
Overview
Plans, trials, invoices and billing
Security & privacy
5
Overview
Single sign-on (SSO) and SCIM
The audit log: who did what in your workspace
Your data: privacy requests, retention, export and deletion
Account security: two-step sign-in and the audit log
Set up two-step sign-in with an authenticator app
All docs
Getting started
8
Overview
Install the Frosvo desktop app
Install and update the Android app
Getting started with Frosvo: your first five minutes
Move from Intercom, Zendesk, Freshdesk, Gorgias or Crisp
Find your way around Settings
Contact Frosvo support and what to include
Change the desk theme, language and time zone
Troubleshooting: fix the most common Frosvo problems
Chat widget
12
Overview
Make the chat your own
Audio and video calls with a website visitor
Show your brand and role in the chat
Co-browsing: see the visitor's page, safely
Show signed-in customers by name and email in the chat
Install the chat on your website in one line
Live visitors: see who is on your website now
Set office hours and an away message for your chat
Reply emails to visitors who left the chat
Start a chat with a visitor on your website
Online, away and left: how visitor status works
Add a Chat on WhatsApp button to your website chat
Inbox & tickets
11
Overview
Appointments: booking pages, links and calendar invites
Assign, resolve and reopen conversations
Get chat transcripts by email
The inbox: reply, assign, note and resolve conversations
Keyboard shortcuts and the command palette
Private notes and @mentions for your team
Sent, Delivered, Seen: what the ticks on a reply mean
Saved replies, shared replies and action macros
Mark spam and block a visitor in the inbox
Tickets: table view, priorities and reference numbers
Edit and unsend a reply in the inbox
AI agent
4
Overview
The AI assistant: answers, hand-over, copilot and safety
Set an AI budget and watch your usage
Run the assistant safety check on your website
Copilot and live translation for your team
Knowledge base
1
Overview
Your help centre
Automation
1
Overview
Automation: workflows, routing, triggers and response times
Contacts & campaigns
2
Overview
Contacts, segments and email campaigns
Send an email campaign to a segment or everyone who agreed
Channels
15
Overview
Channels: connect email, WhatsApp, SMS and more
Run support from your Discord server with Frosvo
Answer eBay buyer questions from the Frosvo inbox
Stop Frosvo emails landing in spam: SPF, DKIM, DMARC
Reply to Google Play reviews from the Frosvo inbox
Connect Instagram direct messages to Frosvo
Connect a LINE Official Account to Frosvo
Connect Facebook Messenger to your Frosvo inbox
Send email from your own address
Read a support mailbox in your inbox (IMAP)
Connect SMS and MMS with Twilio to Frosvo
Connect Telegram to your Frosvo inbox
Connect a Viber bot to your Frosvo inbox
Connect WhatsApp Business to your Frosvo inbox
Answer X (Twitter) direct messages from Frosvo
Engage
2
Overview
Engage: pop-ups, tours, recordings, forms and reviews
Product updates and ideas: announce changes, collect votes
Reports
1
Overview
Reports: team, assistant and ratings, with scheduled emails
Status pages
1
Overview
Status pages: components, incidents and subscribers
Team
5
Overview
Client workspaces and sandboxes for agencies
Notifications: sounds, alerts and your online status
Outsourced agents: give an agency limited access
Custom roles and permissions for your team
Your team: owners, agents, invitations and roles
Operations & alerts
2
Overview
Problems and alerts: find and fix what went wrong
Queue health: are your emails and messages going out?
Plugins & integrations
4
Overview
Frosvo plugins for WordPress, WHMCS, Joomla, Magento
Plugins and integrations: CRM, shops, phones and more
Connect Slack and your own system to Frosvo
Live chat for WHMCS: client-area chat with billing context
Developers
2
Overview
Create API keys and webhooks to connect your systems
Developers: API keys, webhooks and the account connector
Billing & account
1
Overview
Plans, trials, invoices and billing
Security & privacy
5
Overview
Single sign-on (SSO) and SCIM
The audit log: who did what in your workspace
Your data: privacy requests, retention, export and deletion
Account security: two-step sign-in and the audit log
Set up two-step sign-in with an authenticator app
Home
/
Help centre
/
Reports
Reports
Team and assistant reports, ratings and scheduled emails.
Reports: team, assistant and ratings, with scheduled emails
See conversation volume, reply and resolution times, what the assistant resolved and cost, and customer ratings. Export CSV or schedule reports by email.