Team

Invite people, roles, outsourced agents and notifications.

• Client workspaces and sandboxes for agenciesOn Enterprise, run each client in its own workspace from yours, and try changes safely in a sandbox copy that never contacts your customers.
• Notifications: sounds, alerts and your online statusChoose how Frosvo tells you about new messages and visitors, turn on alerts for when the desk is closed, and use Online, Away and Do not disturb to control who is bothered.
• Outsourced agents: give an agency limited accessInvite an agency's people as outsourced agents who answer only the websites you choose, until a date you set, with customers' email addresses and phone numbers hidden if you wish.
• Custom roles and permissions for your teamLet a trusted teammate manage automation, channels or reports without making them an owner. Create a role, choose what it covers and give it to people.
• Your team: owners, agents, invitations and rolesInvite people, understand owners and agents, work with outsourced agents, hand the workspace over, and give trusted teammates custom roles without making them owners.