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Send email from your own address

Connect a website to your own mail server so reply emails, chat transcripts and campaigns come from support@your-company.com instead of Frosvo's address.

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By default, emails for your website go out from Frosvo's mail server. If you would rather they came from your own address, connect your mail server (SMTP) to the website. Visitors then see your company in the From line, replies land in your own mailbox, and your domain's reputation does the delivery work.

Before you start

Have these from your email provider: the SMTP server name, the port, a username and password (usually the full mailbox address), and the address you want to send from. For a typical hosting mailbox this is port 465 with TLS. You need to be an owner of the workspace.

Connect it

  1. Go to Settings → Websites, click Open next to the website, then Email sending.
  2. Fill in Server (host), Port, Username and Password.
  3. Tick Use TLS from the start (port 465) if your server uses port 465. Leave it off for port 587.
  4. Fill in From name (for example KryoHost Support) and From address.
  5. Click Save and connect. Frosvo tries to sign in; you will see Connected or the reason it couldn't.
  6. Click Send test email. It arrives in your own inbox, so you can check how it looks.

Until it says Connected, emails keep going out through Frosvo. To go back at any time, click Remove.

What uses it

  • Reply emails to visitors who left the chat.
  • Chat transcripts emailed to your team.
  • Email campaigns for that website (campaigns).

Each website has its own setting, so you can use a different address for each brand.

Change the password later

Open the same window and leave Password empty to keep the saved one, or type a new one and click Save and connect again.

Common problems

  • "The mail server refused the sign-in." Check the username (often the full address) and password. Gmail and Outlook need an app password.
  • "Couldn't connect." Check the server name and port; ports 465 and 587 are the usual ones. Servers on private networks aren't allowed.
  • Emails still come from Frosvo. The status line shows Not in use until a sign-in succeeds, and it shows the last problem.
  • Mail goes to spam. Make sure your domain has SPF, DKIM and DMARC records for your mail provider.

If sending keeps failing, the owner is emailed and the problem is listed on the Problems page.

Related: read your mailbox into the inbox and troubleshooting.

Frequently asked questions

What gets sent from my address?

Replies to visitors who left the chat, the chat transcripts emailed to your team, and email campaigns for that website. Account and security emails from Frosvo itself still come from Frosvo.

What happens if my mail server is down?

If Frosvo can't connect or your server refuses the sign-in, the email goes out through Frosvo's server instead, so nothing is lost. If the outcome is uncertain, for example a timeout, Frosvo does not send a second copy through another server, to avoid duplicates.

Is my password safe?

It is stored encrypted and never shown again; the settings window only tells you whether one is saved.

Can I use Gmail or Outlook?

Yes, with an app password when two-step sign-in is on. Use the SMTP host and port your provider documents.

Why can't I use a server on a private network?

Only public mail servers are allowed, for security.

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