Frosvo gives your team one inbox for website chat, email and messaging apps, with an AI assistant that answers from your own knowledge and hands over to a person when it should.
The first five minutes
- Add your website — Settings → Websites → add its name and address.
- Put the chat on it — paste the one-line snippet before
</body>. See Put the chat on your website. - Teach the assistant — add help articles or your site's pages under AI Agent. See The AI assistant.
- Invite your team — Settings → Team.
- Choose a plan — Free works for as long as you like; Plus can be tried free for 7 days. See Plans and billing.
The Get started item in the desk's menu walks you through these steps and ticks each one off when it's really done — for example, the install step is only ticked once the chat has actually opened on your site.
Finding your way around the desk
- Inbox — every conversation, with filters for yours, unassigned and all.
- AI Agent — the assistant's knowledge and settings.
- Automation — workflows, routing, chat triggers and response-time targets.
- Channels — email, WhatsApp, Messenger, Instagram, Telegram, SMS, Viber, LINE, Discord, X, eBay and Google Play reviews.
- Visitors and Contacts — who's on your site now, and everyone you've spoken to.
- Campaigns and Reports.
- Settings — websites, team, plan, privacy, security and more.
The desk also installs as an app on your computer or phone: use your browser's "Install" or "Add to Home Screen".
What to do after the first five minutes
- Open your website in another browser and send yourself a message, so you see both sides.
- Set your hours and an away message for each website. See widget settings.
- Connect the places your customers already write: email, WhatsApp, Telegram and the other channels.
- Move your history across if you are leaving another tool: move from another helpdesk.
- Learn where each setting lives in the settings overview.
If something does not work
The most common problems are a missing snippet, a website address that is not listed, or a cached page. Walk through troubleshooting. You can also contact support from inside the desk.