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Run support from your Discord server with Frosvo

Add a bot to your Discord server so members open tickets with /support, your team answers from the Frosvo inbox, and replies arrive as direct messages with a Reply button.

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If your community lives on Discord, give it a proper support desk without leaving Discord.

What you need

  • A Discord server where you can add bots.
  • An application and bot in the Discord Developer Portal.
  • Owner or Channels permission in Frosvo.

Steps

  1. In the Developer Portal create an application and add a bot.
  2. Copy the Application ID, the Public key (64 characters) and the Bot token.
  3. Invite the bot to your server using the bot and applications.commands scopes.
  4. In Frosvo go to Channels, click Add channel and choose Discord. Pick the website, name the connection and paste the Application ID, Public key and Bot token.
  5. Click Save and check. Frosvo saves the connection and checks the account in one go. Frosvo adds a /support command to your application.
  6. Click Turn on messaging.
  7. Copy the address from the Steps to turn it on panel in Frosvo and paste it into Interactions Endpoint URL in the Developer Portal. Discord requires a correct signature, and Frosvo checks it.

How it works for members

A member types /support in your server and describes the problem. A conversation appears in your Inbox from Discord. Your replies go back as direct messages from the bot with a Reply button, so the member can continue the conversation privately.

Tips

  • Tell your community that /support is the way to reach you.
  • Use shared replies for frequent questions.
  • Keep the bot token private; regenerate it in the portal if it is ever exposed.

Troubleshooting

If the Interactions Endpoint will not save, confirm messaging is enabled and the URL was copied in full. The troubleshooting guide has more. See Telegram for a similar bot setup, the inbox guide for answering, and the channels overview.

Common questions

Can members open a ticket from a direct message? They start with /support in your server. After that, your replies reach them as direct messages, and they can answer with the Reply button.

What if the bot goes offline? Members will not get answers until it is back. Check that the bot is still in your server, and open the channel with Edit and click Save and check in Frosvo.

Frequently asked questions

How do members start a conversation?

By typing /support in your Discord server. Frosvo adds that command to your application when you save and verify.

How do customers get my replies?

As direct messages from your bot, with a Reply button so they can answer.

Where do I find the Application ID and public key?

In the Discord Developer Portal, on your application's General Information page.

Why does Discord say the endpoint is invalid?

Frosvo only answers Discord's check once messaging is enabled. Enable it first, then paste the callback.

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