Getting started

Set up Frosvo, move from another helpdesk, and get help.

• Install the Frosvo desktop appDownload Frosvo for Windows, sign in, and set up notifications, your status and several workspaces.
• Install and update the Android appInstall Frosvo on Android, enable chat notifications and understand APK updates and signed app improvements, with steps for common installation problems.
• Getting started with Frosvo: your first five minutesGo from a new account to a live chat on your website: add the site, paste one snippet, teach the assistant, invite your team and choose a plan.
• Move from Intercom, Zendesk, Freshdesk, Gorgias or CrispImport your contacts and conversations from another helpdesk into Frosvo with dates, authors and notes kept, without sending anything to your customers.
• Find your way around SettingsA map of every Settings page: what lives where, who can change it, and the quickest way to jump to it.
• Contact Frosvo support and what to includeHow to contact Frosvo support from the desk, what to include so we can help faster, how replies reach you, and what happens when support looks at your workspace.
• Change the desk theme, language and time zonePick light or dark, choose your language (including right-to-left Arabic and Urdu) and set the time zone for every date and time in the desk. It follows your account to every device.
• Troubleshooting: fix the most common Frosvo problemsStart here when something does not work: the chat is missing, emails or channel messages do not arrive, notifications are silent, a mailbox will not connect, or you cannot sign in.